pgko Privacy Policy
Your personal information is completely safe with us — pgko follows SSL encryption and strict data protection standards.
Important Notice: This privacy policy applies to all users of the pgko platform's services. By creating an account or using our services on pgko, you are agreeing to this policy. Please read this page carefully.
1 Introduction & Scope
pgko is a safe and reliable online betting and casino platform operated for players in Bangladesh. We place the highest priority on protecting the privacy and personal information of our users.
This privacy policy explains what personal information pgko collects, why it is collected, how it is used and stored, and what rights users have over their own data. This policy applies to the pgko website, mobile platform, and all related services.
In this policy, "we", "our", or "pgko" refers to the pgko platform, and "you" or "user" refers to any registered or unregistered user of pgko. By using our platform, you are considered to have voluntarily agreed to all the terms of this privacy policy.
2 Data Collection
pgko collects user information in several ways. The types of information collected are described in detail below:
2.1 Information You Provide Directly
When you create an account on pgko or use our services, the information you provide directly includes:
- Full name and date of birth
- Valid email address
- Mobile phone number
- National ID card or passport details for identity verification
- Mobile banking details for financial transactions (information related to bKash, Nagad, Rocket, Upay, or bank accounts)
- Your chosen password (stored in encrypted form)
2.2 Automatically Collected Information
When you use the pgko platform, certain technical information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Time, date, and duration of sessions on the platform
- Pages visited and navigation patterns
- Information collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
Information related to your financial activity on pgko — such as deposits, withdrawals, bonus usage, and betting history — is securely recorded in our system.
3 Purpose of Data Use
We use the information we collect only for lawful and clearly defined purposes. The main purposes for which your data is used on pgko are:
- Account Management: To create, verify, manage, and secure your account.
- Service Delivery: To provide betting, gaming, and other platform services without interruption.
- Financial Transactions: To process deposits and withdrawals and maintain transaction history.
- Fraud Prevention: To ensure account security and detect suspicious activity.
- Customer Support: To assist you through 24/7 live chat and email.
- Responsible Gaming: To monitor unusual gaming behavior and take protective measures when needed.
- Legal Obligations: To comply with applicable laws and regulations.
- Platform Improvement: To analyze user experience and improve service quality.
- Communications: To inform you of important policy changes, security alerts, or relevant updates.
4 Data Storage & Security
pgko applies industry-standard technical and organizational measures to protect your personal information. The key features of our security framework are:
4.1 Technical Security
- All data transmissions use SSL (Secure Sockets Layer) encryption.
- Stored data is protected by industry-standard encryption algorithms.
- Passwords are stored in hashed and salted form; pgko never stores your password in plain text.
- Regular security audits and vulnerability assessments are conducted.
- Through access control systems, only authorized personnel can access the information they need.
4.2 Data Retention Period
Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a legally required period for the purposes of meeting legal obligations, resolving disputes, or preventing fraud.
Note: pgko will never ask for your password or full payment details via email or chat. If you receive any such request, please report it immediately to [email protected].
5 Sharing Data with Third Parties
pgko does not sell your personal information to any third party. However, in specific and limited circumstances, information may be shared with designated third parties:
5.1 Payment Processors
To complete financial transactions, necessary financial information is shared with bKash, Nagad, Rocket, Upay, and designated bank transfer services. These third parties are governed by their own privacy policies.
5.2 Technology & Service Providers
Gaming software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, JILI, Spribe, and Ezugi may use certain technical data to operate their games. These organizations operate under strict data protection agreements.
5.3 Legal Obligations
pgko may be required to provide information in response to valid legal orders from courts, regulatory bodies, or law enforcement authorities. Where possible, we will attempt to notify you in advance.
5.4 Business Transfers
If there is any change in the ownership or structure of pgko's business, user information may be transferred to the relevant parties, but the obligation to uphold the terms of this policy will also apply to the new party.
6 Cookies & Tracking Technologies
The pgko platform uses cookies and similar technologies that store small data files in your browser. These technologies are used for the following purposes:
6.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, perform security verification, and save basic preference settings. Disabling these cookies will prevent the platform from working properly.
6.2 Functional Cookies
These cookies are used to remember your language preferences, session time, and interface customizations. They make your experience on the platform more personalized and convenient.
6.3 Analytical Cookies
Anonymous analytical data is collected to understand how different parts of the platform are being used and to improve service quality. This information does not directly identify any individual.
You can control or delete cookies through your browser settings. Keep in mind that disabling certain cookies may limit some services on pgko.
7 Your Rights
As a user of pgko, you have the following rights over your own personal information:
- Right to Access: You can request to know what information pgko holds about you.
- Right to Rectification: You can request correction of any inaccurate or incomplete information in your account.
- Right to Erasure: In certain circumstances, you can request that your personal information be deleted, though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be limited.
- Right to Data Portability: You can request to receive the information you have provided in a structured, readable format.
- Right to Object: You can object to the use of your information for specific purposes.
- Right to Withdraw Consent: You can withdraw your consent at any time for data processing that is based on consent.
To exercise any of the above rights, please email [email protected]. We will process your request as promptly as possible.
8 Protection of Minors
pgko is a responsible platform and we take the protection of minors very seriously. This platform is intended for users aged 21 and above only.
pgko does not knowingly collect or process personal information from any minor. Age is verified during account verification. If it becomes known that a minor's information has been collected, we will immediately delete that information and close the associated account.
If you suspect that a minor is using pgko, please notify us at [email protected].
9 Policy Changes
pgko reserves the right to update or change this privacy policy from time to time. When significant changes are made to the policy, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- A notification may be sent to your registered email address.
- A notification may be displayed when you log in to the platform.
If you continue to use the platform after the updated policy is published, you will automatically be considered to have agreed to the new policy. We therefore recommend reviewing this page regularly. If you have any objection to the new policy, please contact pgko.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to contact pgko. Our dedicated support team is able to assist in both Bengali and English.
Contact Methods
This privacy policy should be read and applied together with pgko's Terms & Conditions and Responsible Gaming Policy.