pgko Terms & Conditions

1. General Introduction & Applicability

pgko is an online betting and casino platform operated for players in Bangladesh. These Terms & Conditions ("Terms") apply to the pgko website, mobile version, and all related services. These Terms form a legally binding agreement between you ("Member" or "User") and pgko.

Accessing the pgko website, creating an account, making a deposit, or participating in any game means you have fully accepted these Terms. If you disagree with any part of these Terms, you are requested not to use the platform.

pgko reserves the right to change or update these Terms at any time. Your continued use of the platform after changes take effect will be considered acceptance of the updated Terms. It is therefore recommended that you visit this page regularly.

2. Eligibility & Age Restrictions

The following eligibility requirements must be met to participate on the pgko platform:

• You must be 21 years of age or older. Any person under 21 is strictly prohibited from creating an account or participating in any game on pgko.
• You must reside in a location where participation in online betting activities is not prohibited by your local law.
• You will not operate an account on behalf of or as a representative of any third party.
• Your account must not have been previously permanently closed by pgko.

pgko may request identity documents or other records for age verification at any time. Account access and withdrawal privileges may be restricted until verification is complete.

3. Account Registration & Management

3.1 Registration Process

To create an account on pgko, you must provide accurate and complete personal information. Providing false information may result in account cancellation and forfeiture of any deposited funds.

3.2 Single Account Policy

Each member may operate only one account. Creating multiple accounts by the same person is strictly prohibited. If pgko finds that one person is operating multiple accounts, pgko reserves the right to close all accounts and cancel all bonuses.

3.3 Account Security

You are solely responsible for maintaining the security of your login credentials, password, and account. Do not share your account information with any third party. If you notice any unauthorized activity on your account, notify pgko support immediately.

4. Deposit & Withdrawal Policy

4.1 Deposit Terms

The following payment methods can be used to make deposits on the pgko platform: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks). The minimum deposit amount for each method is ৳500.

All deposit transactions are secured through SSL encryption technology. Deposited funds are generally credited to the account instantly.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. pgko generally processes withdrawals within 1 hour. Withdrawal requests should be made using the same payment method used for the deposit.

pgko may require identity verification to be completed before processing a withdrawal. Withdrawals may be put on hold if the required documents are not submitted.

4.3 Transaction Cancellation

The option to cancel a pending withdrawal request is limited. Once a withdrawal is approved, it generally cannot be reversed.

5. Bonuses & Promotional Offers

5.1 Welcome Bonus

pgko offers new members a 120% bonus on their first deposit, up to ৳20,000. For example: depositing ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200.

5.2 Wagering Requirements

A 15x wagering requirement applies to the welcome bonus. Wagering is calculated on the bonus amount only, not the combined total of the deposit and bonus. Example: ৳1,200 bonus × 15 = ৳18,000 must be wagered before withdrawing winnings from the bonus.

5.3 General Bonus Rules

• Each member is eligible to receive the welcome bonus only once.
• Winnings earned using a bonus cannot be withdrawn before the wagering requirement is fulfilled.
• Bonuses cannot be transferred from one account to another.
• If pgko detects any bonus abuse, it reserves the right to cancel the bonus and any associated winnings.
• Each promotional offer may have its own separate terms and conditions, which will be communicated at the time the offer is received.

6. VIP Program

pgko has a four-tier VIP program for its loyal members. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.2% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.8% cashback per week.
• Platinum: Up to 1.0% cashback per week.

Progression through VIP tiers depends on member activity. Regular and active participation is required to reach higher tiers and maintain that status. VIP benefits are non-transferable and may change at any time.

7. Fair Play & Prohibited Activities

7.1 Fair Play Commitment

pgko is committed to ensuring a fair and transparent gaming environment. All games on our platform are operated in accordance with fair play principles.

7.2 List of Prohibited Activities

The following activities are strictly prohibited on the pgko platform:

• Fraud, deception, or any form of dishonest activity.
• Bonus abuse or attempting to circumvent bonus terms.
• Using automated software, bots, or any other technical means to gain an advantage in games.
• Colluding with other members to win through unfair means.
• Depositing funds from illegal sources or any attempt at money laundering.
• Intentionally exploiting any technical flaw in the platform.

Involvement in any of the above prohibited activities will result in permanent account closure and potential forfeiture of all funds.

8. Privacy & Data Protection

pgko gives the highest priority to protecting your personal information. All personal information you provide is kept secure through SSL encryption technology.

pgko does not sell your information to any third party. However, there may be an obligation to provide information in compliance with applicable law or upon a lawful request from government authorities. For more details, please read our Privacy Policy page.

9. Limitation of Liability

The pgko platform is provided on an "as is" basis. pgko does not accept liability for the following:

• Losses caused by technical errors, internet connectivity issues, or server outages.
• Delays or failures with third-party payment services.
• Losses caused by a member's negligence in protecting their account login credentials.
• Legal complications arising from using the platform in violation of local law.

There is always a possibility of financial loss in gambling. pgko never guarantees winnings or profit.

10. Responsible Gaming Policy

pgko is committed to building a culture of responsible gambling. We believe that playing in an entertaining and controlled manner is important for the mental and financial well-being of our members.

• Only play with money you can afford to lose.
• Set a budget for your gaming and stick to it.
• Avoid playing under the influence of alcohol or when under emotional stress.
• Do not keep playing in an attempt to recover losses.

If you feel that you or someone you know has a gambling problem, contact our support or visit the Responsible Gaming page.

This platform is for people aged 21 and above only.

11. Account Suspension & Closure

11.1 pgko's Rights

pgko reserves the right to temporarily suspend or permanently close any member's account in the following circumstances:

• Violation of any clause of these Terms.
• Providing false or misleading information.
• Suspicious financial activity or evidence of fraud.
• Account closure at the member's own request.

11.2 Member's Rights

You may contact our support at any time to request account closure. The opportunity to withdraw any valid balance will be provided before the account is closed.

12. Dispute Resolution

If you have a complaint regarding any transaction, game result, or account matter, please contact our support team. pgko will review all complaints impartially and reach a decision promptly.

pgko's system logs and records will be considered the final and authoritative source of information in dispute resolution. If any winnings are incorrectly credited due to a technical error, pgko reserves the right to correct them.

13. Contact & Support

For any questions or concerns about these Terms or the pgko platform, please contact our support team. We provide support via live chat and email 24/7.

• Live Chat: Available 24 hours a day, 7 days a week.
• Email: [email protected]
• Support Languages: Bengali and English.

Our support team is able to assist in both Bengali and English. Feel free to reach out in whichever language is most convenient for you.

14. Changes to Terms

pgko reserves the right to modify these Terms at any time without providing a reason. Updated terms will take effect from the moment they are published on the website. In the case of significant changes, an effort will be made to notify members by email.

Continuing to use the platform after changes have been made constitutes acceptance of the new Terms. If you do not agree with the new Terms, please contact support to request account closure.