Play responsibly at pgko —
Your safety is our priority
Enjoy entertainment within your limits. pgko offers deposit limits, self-exclusion, and 24/7 support to help you stay in control.
Our Commitment
pgko believes that online betting is only right when it is enjoyed safely, responsibly, and with full awareness. This page will give you a thorough understanding of the principles of responsible gambling, warning signs to watch for, and the safety tools available on our platform.
pgko is an entertainment platform for individuals aged 21 and above only. 21+ Our age policy is strictly enforced — age is verified at registration, and identity documents may be requested in cases of doubt.
Online betting is primarily a form of entertainment. It is not a source of income and should not be used as a way to resolve financial difficulties. There is no guarantee of winning any bet — outcomes are entirely uncertain. That is why it is important to be aware of your budget, time, and state of mind before you play.
pgko always wants our players to enjoy themselves, but in a responsible way. To support this, we have put in place several safety tools and support systems to help you stay in control at all times.
Six Core Principles of Responsible Gaming
Set a Budget
Before you start playing, decide how much you can afford to spend. Only use money that you can afford to lose without affecting your daily life. Setting a deposit limit on pgko makes it easier to stay within this boundary automatically.
Manage Your Time
Playing for long stretches without a break reduces focus and judgment. Set a fixed amount of time and take a break when it is up. pgko's time-out feature can automatically stop you from playing after a set period.
Keep a Clear Mindset
Do not try to win back lost money by placing more bets — this is known as "chasing losses" and is a major sign of problem gambling. Never use betting as a way to cope with stress, loneliness, or depression.
Use Self-Exclusion
If you feel you are losing control over your gambling, use pgko's self-exclusion option. You can deactivate your account for a set period — from a few days to permanently. Making this decision takes courage.
Keep Your Family Safe
Make sure that minors (under 21 years of age) cannot access your account. Keep your login details private and do not stay logged in on shared devices. pgko does not allow minors to use the platform under any circumstances.
Reach Out for Support
If you are having difficulties, you do not have to face them alone. pgko's 24/7 live chat and email support team is always ready to help you in Bengali. Talk to us about managing your account, adjusting limits, or any concerns you may have.
Safety Tools — Control Is in Your Hands
After logging in to the pgko platform, you can access the following safety tools directly from your profile settings. These tools are designed to keep your gaming experience safe and enjoyable.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, you will not be able to deposit beyond it, so there is no risk of overspending your budget.
Time-Out (Break)
Pause access to your account for a set period — such as 24 hours, 7 days, or 30 days. During this break, you will not be able to log in. It is an effective way to take a rest or clear your head.
Self-Exclusion
If you feel the situation is more serious, choose self-exclusion. This closes your account on a long-term or permanent basis. Any attempt to open a new account during the exclusion period will also be cancelled.
Betting History Review
You can view a full detailed history of all your betting activity at any time. Seeing how much you have deposited, how much you have withdrawn, and what your overall results are gives you a clear picture of your own playing patterns.
To activate or change any safety tool, contact our 24/7 live chat or send an email to [email protected]. Our Bengali-speaking support team will assist you promptly.
Recognise the Warning Signs
If one or more of the signs below apply to you, they deserve your attention. Assess yourself honestly — this is not a sign of weakness, it is a sign of awareness.
- You cannot stop playing even after spending beyond your budget, and you feel the urge to play "just a little more."
- You keep placing larger bets in repeated attempts to win back money you have lost.
- You are hiding your gambling from family or friends, or lying about it.
- You feel restless, irritable, or frustrated when you are not playing.
- You are struggling to cover everyday essential expenses (rent, food, medical) because money has gone into betting.
- You are spending more time on betting by cutting back on work, studies, or time with family.
- You are continuing to bet by taking on debt or borrowing money from others.
If these signs appear, do not delay — contact support or activate self-exclusion. pgko is always here for you.
21+ Age Limit Policy
Age Verification Process
To open an account on pgko, you must be 21 years of age or older. You are required to declare your age during registration, and in cases of doubt, verification via national ID card or passport will be requested. Providing false information will result in the permanent closure of your account.
Protection of Minors
If younger members of your family also use your device, always log out and keep your password private. Using parental control software on devices accessible to children is recommended. pgko follows a zero-tolerance policy when it comes to protecting minors.
Please remember that if anyone under the age of 21 uses your account, full responsibility lies with the account holder. Always stay vigilant about the security of your own account.
Reach Out for Help
You do not have to face difficulties alone. pgko's support team is ready to be by your side 24 hours a day, 7 days a week. In Bengali or English — speak with us whichever way you feel comfortable.
Live Chat
Log in to the pgko website and click the live chat button. Our agent will respond instantly.
Email Support
If you prefer to write in detail, email us at:
[email protected]
Account Protection
To set a deposit limit, time-out, or self-exclusion, let the support team know directly.
Remember: Asking for help is not weakness — it takes courage. pgko is committed to supporting you at all times, without judgment and with full confidentiality. Your wellbeing matters most to us.
Tips for Healthy and Enjoyable Gaming
Do not think of betting as a way to earn money. Treat each bet like a cinema ticket — it is for enjoyment.
Never place bets when you are angry, mentally exhausted, or under the influence — your judgment will not be sound at those times.
Take at least a 15-minute break every hour. Get up, walk around, drink some water — keep your body and mind fresh.
Decide in advance what you will do with any money you win. Set some aside rather than putting it all back into bets.
Do not make betting your only leisure activity. Give equal importance to family, friends, and hobbies.
Every person has a different threshold. Be honest with yourself about your own personal limits and respect them.
Experience safe gaming at pgko
Browse our games, check the FAQ, or contact support with any question — pgko is always by your side.